E-COMMERCE RETURNS POLICY
Returns policy in terms of which the option of exchange, replacement and/ or refund is offered by the sellers to you. All products listed under a category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Approval on Sellers Confirmation|
|Commodity – Paint||Product Complaint. (Return & Refund) 7 days
If Customer Raises Product complaint against the product, seller will validate and Process the Request, Once Complaint Genuine Refund will process on collecting the Defective product,
Note: method of Application & usage of the product by Standard Seller Guideline, if not Returns void,
|Payment Process||15 days from the date of Refund/Replacement request on Original payment mode. On Unused Product if customer wish to Return charges will be applicable
(Bill Value – Return Charges will be paid to the customer)
Interest will not be applicable for any product returns
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
|Received on Damage||Replacement can be done on Validation by seller.|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||Name / image / brand / (Batch / serial) number / article number / bar code should match and MRP tag should be un-detached and clearly visible.|
|Complete Product||All in-the-box accessories and combos (if any) should be present.|
|Unused Product||7 Days Return period on received date, Due to Customer Wants to return the Product after dispatched state, Return Charges Applicable 50% or Applicable Return Charges whichever is lesser. on order and return will not be accepted lesser than Rupees 300 /- selling Value.|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging / box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will not be given.
- For Product Complaint any product related issues will be checked by authorised technical personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the technical personnel opines that replacing the faulty/defective part will not resolve the issue.
** Free of Cost “Conditions Apply“